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Refund & Cancellation Policy
Since all orders are customized as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day without doing proper facts check. It is required that for non-customized cakes 2 hours prior notice of cancellation be given for regular cakes (values under Rs. 500) and 1-day prior notice be given for Large or Special Cakes. Refund charges of 5% per order shall be applicable. However, the company (bakeneto) reserves the right to approve the refund case on case basis.
User have to inform Bakeneto about the order cancellation over the call on our customer care number within 5 minutes of placing the order/s. (As soon we get order we start preparing it and we need cancellation request within 5 minutes.
Once you cancel your order we shall process the amount to your original source of payment, if not then other available mode of payment after reviewing facts/ criteria and policies of Bakeneto. If customer paid twice for same transaction due to some technical issue, then second payment amount will be refunded within 3 to 5 working days via same payment Source. Refund charges of 5% shall be applicable to recover the transaction cost, etc.
In case customer receive cake in broken condition, then they need to call us for replacement with in 5 minutes of receiving the cake and share image of cake. We shall arrange replacement or we can also offer refund amount in some cases after having discussion with customer.
We just request our customer to understand the fact that we are baking fresh and customized cakes for you and kindly cancel it in time so we can manage it and take the call and process refund accordingly.